The state of Maine launched a federally funded EMS Connectivity Project to equip all licensed EMS vehicles with high-speed Internet, on-scene Wi-Fi, emergency vehicle alerting to other motorists, and positioning support for computer-aided dispatch (CAD) integration. While Portland Fire Department had already implemented some of this technology in its ambulances, participating in the statewide initiative allowed them to expand those capabilities across its fleet. By reallocating existing equipment and leveraging new resources through the project, Portland Fire was able to modernize additional apparatus and strengthen department-wide connectivity.
Portland Fire Department leverages highly reliable cellular through state of Maine EMS Connectivity Project
The Challenge
Portland Fire Department faced ongoing connectivity and communication issues due to outdated technology in their EMS vehicles. Their Mobile Data Terminals (MDTs) relied on individual SIM cards, which intermittently lost connection, disrupting real-time communication and coordination. Additionally, the department needed funding to upgrade the remainder of their fleet.
Solution
Portland Fire Department applied for funding through the state of Maine EMS Connectivity Project to expand and enhance connectivity across its EMS fleet. NEWCOM, as the selected system integrator and technology solution provider, delivered a turnkey solution that included design, integration, and professional installation.
With a mix of vehicles already outfitted with existing technology, the project allowed for both upgrades to current systems and new installations where needed. Each EMS vehicle was equipped or enhanced with an Ericsson Cradlepoint router, high-gain roof-mounted antenna, and FirstNet service by AT&T, enabling secure, high-speed Internet and on-scene Wi-Fi.
Portland Fire Department also deployed Safety Cloud® by HAAS Alert. The advanced warning system sends real-time digital alerts that prevent collisions by informing drivers and other public safety agencies of an ambulance’s presence. Using Forward Thinking Systems’ IntelliHub, the department gained real-time GPS tracking and vehicle diagnostics to
Customer Profile
Portland Fire Department is Maine’s largest professional fire and EMS department, with over 220 sworn members serving nearly 70,000 residents. The department staffs the Air Rescue Station at Portland International Jetport, runs the state’s only regional Heavy Rescue Company, and has one of Maine’s few Marine Firefighting Divisions.
Industry
Public Safety, Emergency Medical Services, Community Paramedicine, First Responders
Challenges
- Connectivity for better and faster patient care in rural area
- Effective communication from first responders to medical facilities while patients are being transported
- Run reports and upload information, transmit data and increase the amount of information to the next level of caregivers
- Fleet modernization needed to improved efficiency for mutual aid and to have access to real-time information
”To integrate the data and the data flows into the response seamlessly really does support the providers. It makes their lives easier and allows them to just really focus in on caring for the patient. Overall, the project has helped support our system. It makes us more efficient, and that translates into better patient care.”
Sean DonaghueDivision Chief EMS & Training, Portland Fire Department
Technical Specifications
Portland Fire Department’s EMS vehicles are equipped with digital alerting technology that notifies drivers of approaching emergency vehicles through popular navigation apps like Waze and Apple Maps, as well as compatible in-vehicle infotainment systems (2018+ Chrysler, Dodge, Jeep, and Ram models). Future enhancements include roadside messaging signs across Maine. This digital alerting system has been shown to reduce collision risks by up to 90%, significantly improving safety during roadside EMS operations.
”We chose to participate in the project to help us further expand on our connectivity with the remainder of our fleet.”
Dan SvensonNurse Practitioner / EMS & IT Support, Portland Fire Department
Project Outcome
Through its participation in the state of Maine EMS Connectivity Project, Portland Fire Department successfully enhanced connectivity across its EMS fleet. All licensed EMS vehicles are now connected to high-speed Internet using a high-gain roof-mounted antenna and FirstNet service by AT&T. This improved connectivity supports the ability for ambulances to broadcast a Wi-Fi signal in and around the ambulance, including in homes (depending on distance and construction materials), that will facilitate greater access to online medical control, telemedicine, and the Internet.
Grant funding covered both new installations and upgrades of the following items:
-
Ericsson Cradlepoint Router
-
High-Gain, Roof-Mounted Antenna
-
FirstNet service by AT&T
-
Safety Cloud
-
Forward Thinking IntelliHub fleet management platform
-
Supplies necessary for installation
Through the state of Maine EMS Connectivity Project, Portland Fire Department has significantly modernized its EMS fleet with advanced technology that improve communication, safety, and efficiency. EMS teams are better equipped with real-time access to critical information and resources, enabling them to deliver more efficient and effective care to those in need. These upgrades not only enhance patient outcomes but also improve responder safety and help reduce property damage, both on the road and at emergency facilities. Portland Fire Department’s participation demonstrates how statewide initiatives can be successfully tailored to meet the needs of individual departments while maximizing existing resources.
We worked with some of the leading manufacturers
