A Reliable Network is the Backbone to an Efficient 911 Call Center
Within the walls of Emergency Communication Centers (ECCs) are public safety telecommunicators, the unseen heroes who answer 240 million 911 calls annually¹. Each call is treated with urgency and is expected to be answered in 15 seconds or less. Serving as the central nervous system of public safety, these highly trained professionals are the first point of contact in any emergency.
To perform their jobs efficiently, 911 operators rely on a robust communications infrastructure that delivers always-on connectivity. As a technology systems integrator and solution provider, NEWCOM partners with leading carriers to ensure ECC’s keep up with changing regulations and the transition into Next Generation 911 systems.
NEWCOM works directly with your 911 Office to ensure compliance with your state’s technical system requirements and seamlessly integrates the following with your communications infrastructure:
- Call handling equipment
- CAD system
- Mapping/Geospatial Routing
- Voice/Data Logging
- Radio Systems
- Citizen Notification Systems
- Mobile Broadband Networks
- Security and Cybersecurity
National Public Safety Telecommunications Week #NPSTW
NEWCOM recognizes the second full week of April (April 13-19, 2025) as National Public Safety Telecommunications Week. This week, sponsored by the Association of Public-Safety Communications Officials (APCO) International and celebrated annually, honors the thousands of men and women who respond to emergency calls, dispatch emergency professionals and equipment, and render lifesaving assistance to the citizens of the United States.
Shift to Next Generation 911 (NG911)
NG911 will significantly enhance the speed, resilience, and capabilities of 911 services by enabling voice, text, photos, and videos to flow seamlessly from the public to emergency responders. It will also improve call management during overloads, disasters, and location-based call routing. Since most current 911 systems rely on outdated analog technology, a nationwide upgrade to IP-based NG911 is essential. This transition requires more than just new hardware… it demands coordinated efforts across emergency services, public safety agencies, and government bodies all backed by a reliable network.
High-level Abstract View of a Jurisdictional NG911 Environment²
Why NEWCOM?
NEWCOM focuses on safety and security when providing products and services. This includes securing mission critical data and systems. We represent leading manufacturers and software providers focused on end-to-end connectivity solutions.
Resources
- National Emergency Number Association (NENA). Retrieved from: https://www.nena.org/general/custom.asp?page=911statistics]
- Guidelines for Developing a State NG911 Plan, 911.gov. Retrieved from: https://www.911.gov/assets/Guidelines_for_Developing_a_State_NG911_Plan.pdf
